I get sent to pick up a young fella at about 21st and Belmont at 9p last night, the instructions say the p/u person will have a pre-printed acount slip and I need a signature. I get there and he walks up to me and asks if I was looking for 'Michael', yup, hop in.
Me: after the greetings So do you have an account slip for me?
He: Um, no.
Me: Ah. Sorry, you need to have one. Is there someone you can get one from here?
Me: Well then, can you call the person that set up your ride?
He: Um, no.
Ok, to make this long story a bit shorter: this 13 yr old foster kid is going to his new meeting for the 1st time and his ride is being paid by one of the larger unnamed shoe companies in this town that has an account with us. There is no one to get hold of this late. I call dispatch, they have no suggestions for me. My options are a) don't get paid and give the kid a ride or b) don't get paid and leave the kid on the side of the road, 6.9 miles from his foster home after dark. Arrrgh.
Yeah, well, no real decision to make there, I gave the kid a ride.
I couldn't yell at the dispatchers, it isn't their fault, wasn't the kid's fault, the foster parents, they don't care (I spoke w/them as I had to escort the kid to the door). So I'm a little peeved about this. I'm going to call the company today and speak w/the folk in charge and see if they can't set up some sort of backup plan for something like this, if it's obviously an issue then my company should pay me if the account won't because we all know who's going to be liable if something were to happen to that kid if I just left him there. It would be me and my company, not the account holder and their "policies" because we still would have left a child on the side of the road at night. Angers me to no end.
Worst part is, if it were 98% of the other drivers out there I'm sure they would have just left him.